How to use Crystal Coins & Loyalty Scheme

Our loyalty scheme lets you collect Crystal Coins, which you can then exchange for various vouchers. There are two types of voucher, a money off voucher which will give you money off your purchases (excluding shipping), and free product vouchers.

How Do I Start Collecting Crystal Coins?

To start collecting Crystal Coins, click on the yellow reward bubble floating on the screen. You will then be prompted to set up an account, if you already have an account then you should be collecting coins by default.

Once you have set up an account, then there are various ways to start collecting coins, such as placing an order, following us on Instagram, liking our Facebook Page and so on. To see all the ways you can collect Crystal Coins, click on the yellow Rewards bubble on the screen, make sure you're signed in and then click on "Ways to Earn"

How Do I Spend My Coins?

Once you have collected enough coins to be eligible for a reward, click on the yellow rewards bubble, make sure you're signed in then click on All Rewards. This will show you all rewards on offer at the time. If you would like to use your crystal coins against a custom order or FB claim, please do not convert your coins into a voucher, send us a message and we will do it manually for you. Once you have converted your coins into a voucher then we cannot apply it to a custom order, nor can we can apply vouchers to orders that have been already paid for, they must be used at checkout at time of purchase.

If you have enough coins to spend on one, select it and you can then exchange it for a voucher code. If you've selected a money off code, it will give you a discount code to enter at checkout. Once you enter this code at the checkout, then it will automatically deduct the voucher amount from your bill. Please note you can only use one voucher or discount code at checkout. 

If you have selected a free product voucher, you just need to exchange your points for the voucher in the 'Ways to Redeem'. Once you've redeemed it, click 'Add to Cart', and it will automatically be added to your cart. The discount will then be applied at checkout, it will not show up beforehand in your cart page.

Help, I've Lost My Voucher!

Don't worry, if you've cashed in your Crystal Coins for a voucher then it's safe - click on the yellow rewards bubble on your screen, make sure you're signed in and then click on Your Rewards, and your voucher code will be safe in there.

I Bought Some Crystals But Didn't Get My Points!

As long as you use your rewards email address when checking out, then you should automatically get your points. But if you didn't, just let us know and we can manually assign them based on your order. 

If you have any questions on the Loyalty Scheme, get in contact and we'd be more than happy to help!