Yes we do, our showroom in Nelson is open from 10am - 2pm Monday - Friday. You can find us at:
Lomeshaye Bridge Mill, Nelson, BB97BD
We are based in the UK, but ship internationally as well.
After Brexit, any orders to the EU will be liable for VAT and import duty.
We usually process orders placed before 12pm on the same day Monday - Friday. During busier periods it may take slightly longer.
Please note since the start of the Covid Pandemic, Royal Mail have not been guaranteeing delivery times on Tracked 24 and 48 post. Orders placed before 12pm Monday - Friday will usually be sent out the same day, standard UK 2nd class post generally takes 3-5 days to arrive, depending on Royal Mail. During busy periods we may take slightly longer to dispatch.
Overseas deliveries can take anywhere from 7-30 days depending on local customs and import procedures. Delivery details will be provided in your confirmation email.
We use Royal Mail for shipping, and have a set price for postage & packaging in the UK.
Orders up to £30 value cost from £2.99 for 2nd Class, orders over this will be sent out Tracked which is from £4.99 so they are fully insured. Shipping upgrades are available.
International Shipping is calculated based on your country and the parcel value, shipping to the US starts at £12.
We don't offer free shipping as free shipping is never really "free" on any internet site. The cost of shipping will be built into each item price, so would mean that if you buy more than one item, that you end up paying shipping multiple times. We much prefer to charge a competitive price for our items, and charge only a single price for shipping.
We use Royal Mail for delivery within the UK, and their delivery partners internationally. International parcels over 2kg will be shipped via courier.
The HOLD ORDER shipping option allows you to build a box over a period of time, and get it all sent out at once, with a single postage cost which we invoice when you're ready to ship, or after a certain period of time. It is not free shipping, if you have used this option in error and would like your order posting out, please contact us and we will send you a postage invoice. For more information, please see the Combined & Hold Orders page here: https://thecitrinecircle.com/pages/combined-hold-orders
Yes, please refer to your dispatch email for the tracking number. Your dispatch email may be in your junk/spam folder. Tracked shipping options will have full tracking, normal UK 1st/2nd class mail tracking will show proof of delivery.
If you are international, the tracking number will take you through to the Royal Mail site, when your parcel is handed over to their international delivery partners there will be an option to follow through to their website and continue tracking.
In some cases for heavy or larger international parcels, we may need a phone number for the courier, in which case we will contact you for this before we dispatch your order.
As on online retailer, we find it really important to be as eco friendly as possible. Our top priority is ensuring your crystals arrive in perfect condition, but also in a way that has as little impact on the planet as possible. We use box suppliers who create our boxes out of recycled materials, our padded envelopes are from a Climate Neutral company who use FSC certified sources, we use tissue and paper instead of bubble wrap as much as possible, and where we do need to use it our bubble wrap is recyclable.
We are also partnered with Ecologi to aid in reforestation work focused mainly in Madagascar, every order placed helps us donate more money towards this. For more details, please see our dedicated website section here
We don't sell fake or dyed crystals such as dyed Howlite imitating turquoise, we do not feel it is right to mislead people into buying something which is not real. Dyed crystals can also fade or run over time. We do sell some manmade or man-altered crystals which are clearly labelled as such on each listing, these include:
Bismuth - is a natural element that has been melted and cooled to form the rainbow crystal structures
Goldstone - a traditional glass with copper flakes in that was invented in Venice in the 17th Century.
Aura Crystals - these are natural crystals, usually Quartz, that have been bonded with precious metals to create the iridescent "Aura" finish
We take great care in selecting our crystals and working with trusted sources, please read more on our company ethics page here: https://thecitrinecircle.com/pages/companyethics
Yes, if there is something you are looking for please get in touch and we will do our very best to help!
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly within 7 days of receiving your order and we’ll take you through the process. Sale items and some jewellery products are exempt from returns. For full details see our refund policy here: https://thecitrinecircle.com/policies/refund-policy
If you have any questions or a problem with your order, please send us a message so we can help - you can find our contact form here: https://thecitrinecircle.com/pages/contact-us
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.