Combined & Hold Orders
This section explains the process for using our Hold Order code & shipping option, please ensure you have read it if you intend to use it. The Hold Order shipping option/code is NOT free shipping.
HOLD ORDER was created to help save on postage costs by building a box over a period of time and then having it shipped out altogether. We are adding new items to the website every week, so it allows you to save on multiple postage costs by just paying it once.
If you want to add an item to your box, use code HOLDORDER in the discount box at checkout if you're an international customer, or select the HOLD ORDER shipping profile if you're a UK customer. Please note you still need to checkout and pay for your items as normal, the only difference is you will not pay postage.
Once you are ready for your box to be shipped, please contact us via email or Facebook, and we will send you an invoice for the correct shipping. If your order does NOT have either the HOLDORDER code, or you have not used the HOLD ORDER shipping profile, then it will be sent out, so please do not place an order with shipping and no note or message as it will be dispatched on it's own. We have close to 100 Hold Boxes open at any one time, so it is impossible to check each order that comes through against all open hold orders.
If you have placed an order and want us to hold it, but have forgotten to put the code or used the wrong shipping profile, please contact us as soon as possible, either via the Contact Us page or on Facebook and we'll do our best to catch it in time.
We will notify you via email or Facebook message when your box is full, (£200 value or around 2kg in the UK, slightly higher value internationally) and we will invoice you the final shipping cost. In the UK this is normally capped at £4.99 per box in the UK unless you have lots of heavy/bulky or expensive items that require extra insurance. If you are ready for us to ship your hold box earlier, please send us a message and we will send you your final invoice.
International shipping is done by weight, we will always find the cheapest and safest delivery method we can for you. If it is under 2kg it will be sent by Royal Mail, if it is above that, then it will be sent by an international courier.
When we dispatch your hold orders, you will receive multiple shipping confirmation emails, and one last shipping confirmation with the tracking number at around 3pm after our post collection, so don't worry if you don't receive all the shipping confirmations at once.
We try our best to catch duplicate invoices, but please help us to help you, so message us if you have placed more than one order and we will take steps to combine them. If the shipping paid does not cover all orders then we will contact you before we send them out. Orders to the UK under £30 cost £2.99 Royal Mail second class, order values over £30 need to be sent by Tracked 48 post so that they are fully insured, this costs £4.99.
If you have people within the same household placing multiple orders that you wish to be shipped together, please put a note on each order where possible to give us the best chance to catch them and combine them. If there's no notes or messages to us, we'll assume it could be a gift, and so as not to ruin the surprise, we'll send them separately!