Here you can find the answers to some of the most common questions we get asked. If you can't find the answer you're looking for, get in touch on the Contact Us page. Please note all crystal properties given are based on metaphysical beliefs, and are not to be used as a replacement for medical care.
Where do you ship to?
We are based in the UK, but ship internationally as well. Please note international shipping is expensive, we will always endeavor to find the most cost effective way to ship.
Are you shipping to the EU after Brexit?
Unfortunately Brexit has made life very difficult for businesses, and we have turned off EU shipping as a default as we did not want our customers to be hit with unexpected import and VAT duties. However we will happily arrange a custom order for you, please email us: firstname.lastname@example.org
What is HOLD ORDER and can I get free shipping?
The HOLD ORDER shipping option allows you to build a box over a period of time, and get it all sent out at once, with a single postage cost which we invoice when you're ready to ship, or after a certain period of time. It is not free shipping, if you have used this option in error and would like your order posting out, please contact us and we will send you a postage invoice. For more information, please see the Combined & Hold Orders page here: https://thecitrinecircle.com/pages/combined-hold-orders
Do you offer Free Shipping?
We don't offer free shipping as free shipping is never really "free" on any internet site. The cost of shipping will be built into each item price, so would mean that if you buy more than one item, that you end up paying shipping multiple times. We much prefer to charge a competitive price for our items, and charge only a single price for shipping.
How much does delivery cost?
We use Royal Mail for shipping, and have a set price for postage & packaging in the UK.
Orders up to £30 value cost from £2.99 for 2nd Class, orders over this will be sent out Tracked which is from £4.99 so they are fully insured. Shipping upgrades are available.
International Shipping is calculated based on your country and the parcel value.
How long does shipping take?
Please note since the start of the Covid Pandemic, Royal Mail have not been guaranteeing delivery times on Tracked 24 and 48 post. Orders placed before 12pm Monday - Friday will usually be sent out the same day, standard UK 2nd class post generally takes 3-5 days to arrive, depending on Royal Mail. During busy periods we may take slightly longer to dispatch, and if we are away at a supplier picking out new crystals we will dispatch the next working day. Updates on this can be found in our Facebook group: www.facebook.com/groups/thecitrinecircle
Delivery times to the following countries are an approximate guide, parcels can get held up in customs which is out of our control:
Europe - usually 3 - 10 working days, can be up to 4 weeks
North America - usually 7 - 14 working days, can be up to 6 weeks
Rest of the World - usually 10 - 21 working days, can be up to 6 weeks
Will I get a Tracking Number for my order?
Yes, please refer to your dispatch email for the tracking number. Your dispatch email may be in your junk/spam folder. Tracked shipping options will have full tracking, normal UK 1st/2nd class mail tracking will show proof of delivery.
If you are international, the tracking number will take you through to the Royal Mail site, when your parcel is handed over to their international delivery partners there will be an option to follow through to their website and continue tracking.
In some cases for heavy or larger international parcels, we may need a phone number for the courier, in which case we will contact you for this before we dispatch your order.
Are your crystals natural?
We don't sell fake or dyed crystals such as dyed Howlite imitating turquoise, we do not feel it is right to mislead people into buying something which is not real. Dyed crystals can also fade or run over time. We do sell some manmade or man-altered crystals which are clearly labelled as such on each listing, these include:
Bismuth - is a natural element that has been melted and cooled to form the rainbow crystal structures
Goldstone - a traditional glass with copper flakes in that was invented in Venice in the 17th Century.
Aura Crystals - these are natural crystals, usually Quartz, that have been bonded with precious metals to create the iridescent "Aura" finish
Do you take custom orders?
Yes, if there is something you are looking for please get in touch and we will do our very best to help!
Do you use recycled materials?
As on online retailer, we find it really important to be as eco friendly as possible. Our top priority is ensuring your crystals arrive in perfect condition, but also in a way that has as little impact on the planet as possible. We use box suppliers who create our boxes out of recycled materials, our padded envelopes are from a Climate Neutral company who use FSC certified sources, we use tissue and paper instead of bubble wrap as much as possible, and where we do need to use it our bubble wrap is recyclable.
We are also partnered with Ecologi to aid in reforestation work focused mainly in Madagascar, every order placed helps us donate more money towards this. For more details, please see our dedicated website section here.